parcelLab
Lauren Dunlop currently serves as the Customer Success Operations Manager at parcelLab, focusing on enhancing the Customer Success organization through process optimization and collaboration with leadership. Prior experience at parcelLab includes roles as Senior Customer Success Manager, where Lauren contributed to supporting global brands like IKEA and Nespresso. At Encompass Corporation, Lauren held several positions, including Customer Success Team Lead, driving team growth and ensuring customer perspectives were prioritized. Prior experience includes managerial roles at HSBC and Scottish Widows Bank, where Lauren excelled in customer service and sales, consistently exceeding targets. Educational qualifications include a BA in Business Studies and Economics from the University of Stirling and certifications in anti-money laundering and customer service training.
This person is not in any teams
This person is not in any offices
parcelLab
3 followers
parcelLab is the only truly global enterprise post-purchase software provider, enabling brands to increase top-line revenue, decrease operational cost, and optimize customer experience in an unprecedented way. Their award-winning post-purchase platform empowers brands to transform mundane operational touchpoints into the most differentiated and personalized experience, creating unique moments of pure joy for their customers. Trusted by over 700 brands including IKEA, Chico’s, H&M, and Yeti, they actively manage the post-purchase experience across 175 countries and track shipping data from more than 350 carriers worldwide