parcelLab is the only truly global enterprise post-purchase software provider, enabling brands to increase top-line revenue, decrease operational cost, and optimize customer experience in an unprecedented way.

Their award-winning post-purchase platform empowers brands to transform mundane operational touchpoints into the most differentiated and personalized experience, creating unique moments of pure joy for their customers.

Trusted by over 700 brands including IKEA, Chico’s, H&M, and Yeti, they actively manage the post-purchase experience across 175 countries and track shipping data from more than 350 carriers worldwide

Enterprise Software

Information Technology

IT Services

Platforms

Software

parcelLab

The München office focuses on software development, implementation, and business operations, driving technological innovation.

München

The Hammersmith office focuses on marketing, customer experience, and product development to enhance global operations.

Hammersmith

parcelLab's headquarters in Boston, MA, United States

This department focuses on enhancing customer satisfaction and ensuring successful engagements throughout the customer journey.

Customer Relations

This department focuses on designing, developing, and maintaining the server-side applications and databases that support the organization's digital infrastructure.

Backend Development

This department focuses on developing and managing software and engineering projects.

Engineering Division

This department oversees the deployment and integration of solutions to ensure successful implementation for clients.

Implementation Services

The Product Management Team at parcelLab oversees the development and lifecycle of the company's post-purchase software solutions. They collaborate closely with engineering, marketing, and customer success teams to ensure the product aligns with market needs and customer expectations. By leveraging data and customer feedback, they continuously innovate and enhance the platform, driving the company's mission to optimize and elevate the post-purchase customer experience for global brands.

Product Management Team

The Sales Team at parcelLab is responsible for driving revenue growth by identifying, engaging, and securing new business opportunities. They work collaboratively to develop and implement strategic sales plans, build strong relationships with prospective and existing clients, and effectively communicate the value of parcelLab’s post-purchase platform. The team consists of specialized roles that focus on different regions and sales functions, ensuring comprehensive market coverage and tailored client solutions.

People (3)

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Other teams

Backend Development

Engineering Division

Implementation Services

Product Management Team

Sales Team