parcelLab is the only truly global enterprise post-purchase software provider, enabling brands to increase top-line revenue, decrease operational cost, and optimize customer experience in an unprecedented way.

Their award-winning post-purchase platform empowers brands to transform mundane operational touchpoints into the most differentiated and personalized experience, creating unique moments of pure joy for their customers.

Trusted by over 700 brands including IKEA, Chico’s, H&M, and Yeti, they actively manage the post-purchase experience across 175 countries and track shipping data from more than 350 carriers worldwide

Enterprise Software

Information Technology

IT Services

Platforms

Software

parcelLab

The München office focuses on software development, implementation, and business operations, driving technological innovation.

München

The Hammersmith office focuses on marketing, customer experience, and product development to enhance global operations.

Hammersmith

parcelLab's headquarters in Boston, MA, United States

This department focuses on generating new business opportunities and managing prospective client relationships.

Sales Development

This department focuses on designing, developing, and maintaining the server-side applications and databases that support the organization's digital infrastructure.

Backend Development

This department focuses on developing and managing software and engineering projects.

Engineering Division

The Engineering team at parcelLab is responsible for developing and maintaining the company's award-winning post-purchase platform. This includes building robust backend services that handle shipping data from over 350 carriers worldwide and creating user-friendly frontend interfaces. They also provide technical support to ensure seamless integration and optimal performance, while developing technical content to support both internal teams and customer education.

Engineering

This department oversees the deployment and integration of solutions to ensure successful implementation for clients.

Implementation Services

The Product Management Team at parcelLab oversees the development and lifecycle of the company's post-purchase software solutions. They collaborate closely with engineering, marketing, and customer success teams to ensure the product aligns with market needs and customer expectations. By leveraging data and customer feedback, they continuously innovate and enhance the platform, driving the company's mission to optimize and elevate the post-purchase customer experience for global brands.

People (4)

Jobs (0)

Other teams

Backend Development

Engineering Division

Engineering

Implementation Services

Product Management Team