ParentPay is the market leading online payment service for schools and families. They provide online payments, income management, and dinner money administration for schools, local authorities, and caterers.

Software

ParentPay

ParentPay's headquarters in United Kingdom

This department is responsible for overseeing and improving service delivery and management processes.

Service Management

The Software Development team at ParentPay is responsible for designing, building, testing, and maintaining the company's online payment service platform. They ensure the system is robust, secure, and user-friendly for schools, families, local authorities, and caterers. The team collaborates on software development, quality assurance, and continuous improvement to support the company's mission of simplifying financial transactions in educational environments.

Software Development

The Business Operations Team at ParentPay is responsible for overseeing and optimizing various business functions to ensure efficient operations and strategic development. Key activities include commercial operations management, business analysis, HR and talent acquisition, product development, service improvement, procurement, delivery, corporate development, and sales strategy. The team collaborates to enhance product offerings, streamline processes, and support organizational growth and performance.

Business Operations Team

The Sales and Business Development team at ParentPay is responsible for identifying and cultivating new business opportunities, managing key accounts, and fostering strategic partnerships. They work to expand ParentPay's market presence within schools, local authorities, and catering services. This team actively engages with potential clients, negotiates contracts, and ensures exceptional customer satisfaction to drive revenue growth and maintain long-term relationships.

Sales And Business Development

This department focuses on the design, management, and enhancement of products to meet market needs and user experiences.

Product Development

The Customer Support and Success team at ParentPay ensures a smooth and positive experience for schools and families using the service. This team handles queries and issues through their Customer Support Team Members, streamlines processes with the Customer Delivery Project Administrators, and guides new clients through set-up with Onboarding Specialists and Leaders. Customer Success Managers and Regional Customer Success Managers focus on ongoing client satisfaction and retention, helping customers maximize the value of ParentPay's offerings.

Customer Support and Success

The Engineering and Technology team at ParentPay is responsible for developing, maintaining, and supporting the company's online payment service infrastructure. This includes managing network operations, ensuring application performance and reliability, supporting payment and parent engagement platforms, and overseeing the technology strategy to optimize the service for schools, local authorities, and caterers.

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Other teams

Software Development

Business Operations Team

Sales And Business Development

Product Development

Customer Support and Success

Engineering and Technology