Customer Support and Success

The Customer Support and Success team at ParentPay ensures a smooth and positive experience for schools and families using the service. This team handles queries and issues through their Customer Support Team Members, streamlines processes with the Customer Delivery Project Administrators, and guides new clients through set-up with Onboarding Specialists and Leaders. Customer Success Managers and Regional Customer Success Managers focus on ongoing client satisfaction and retention, helping customers maximize the value of ParentPay's offerings.