Nkem Nwoyeocha

Nkem Nwoyeocha has a diverse work experience spanning across various industries.

In 2016, Nkem began their career as an Administrative Assistant at Tenplus Hotels and Suites. During this role, they managed the supply of stocks, handled financial accounting, and oversaw the onboarding of new staff. Nkem also provided exceptional customer service and conducted research on new deals and suppliers. They worked in this position until December 2019.

In 2020, Nkem joined Kuda, the first digital bank in Nigeria, as a Customer Support Specialist. They successfully handled 90+ support enquiries daily, including cases related to fraud, transfers, and billings. Nkem exceeded targets by handling 500+ KYC onboarding daily. Additionally, they served as a beta tester for new product features and provided feedback to internal teams to improve the app. Nkem worked at Kuda until May 2022.

In 2022, Nkem moved on to Tots Resume Agency, where they held the role of Talent Acquisition Specialist and Resume Writer. The specific start and end dates for this role are not provided, but Nkem continued to work in this position at the time of the data's collection.

Also in 2022, Nkem joined Pariti as a Recruiter. Again, the start and end dates are not provided, but Nkem was presented as actively working in this role during the data collection period.

Lastly, in 2022, Nkem worked at Payhippo as a Customer Success Associate. They were one of the first members of the Customer Success Team and played a pivotal role in forming the department. Nkem managed 150+ support issues monthly through various channels and maintained an impressive 97% retention rate. They were also the go-to beta tester for the Product Team, providing valuable feedback for improving the app. Nkem worked at Payhippo until June 2023.

Nkem Nwoyeocha obtained a Bachelor's degree in Psychology from the University of Lagos, graduating in the year 2020. Prior to that, Nkem pursued a Foundation degree in Pharmacy at the same university, from 2015 to 2016. In addition to their formal education, Nkem has also obtained additional certifications. They earned a diploma in Human Resources from Alison in July 2023 and completed a course on HR Communication in Today's Fluid Workplace from LinkedIn in the same month and year.