Gemma Mullin

Gemma Mullin currently serves as the Outbound Contact Centre Manager at Parkdean Resorts, a position held since March 2019. Prior experience includes roles as Customer Service Operations Manager and various leadership positions at Utilitywise, where responsibilities spanned team management, project delivery, customer journey enhancement, and strategic planning. Gemma's background also features significant experience in account management at Sage and guest relations management in the hospitality sector. Demonstrated strengths include team development, customer satisfaction tracking, sales strategy execution, and operational excellence across diverse industries.