Laurent Langlais

Laurent Langlais is a seasoned digital customer experience manager with extensive expertise in e-Business and digital strategy, currently serving Parker Hannifin since November 2008. In various managerial roles, including Digital Customer Experience Manager EMEA and Distribution Digital Manager EMEA, Laurent leads a dedicated e-Business team focused on BtoB marketing automation, digital strategy, and data integrity. Notable achievements include the automation of a 500-page multilingual catalog and project management for new sales support tools. Laurent is also a global CRM software administrator and has a certification in B2B Social Media Marketing. Educational qualifications include a Digital Leadership Program from Saïd Business School, University of Oxford, and a Master’s degree in Innovative Business Management from Université de Rennes I.