Gledi M.

Gledi M. has worked as a VoIP/DevOps Engineer at Parloa since 2021. Prior to that, they worked as a VoIP Engineer at Telnyx from 2018 to 2021. From 2017 to 2018, Gledi worked as a Telephony Engineer at ABCom (Vodafone Subsidiary), where they administered the company's Class4 and Class5 softswitches, created alerts and dashboards for key metrics, and set up and updated user profiles. From 2015 to 2017, Gledi worked at Telekom Albania as a Billing Systems Specialist, performing configurations in BSCS Billing System KV, MP, IR modules, monitoring record flows, and participating in the record mediation process for Voice, Data, and SMS records. In 2015, Gledi was a Consultant for CRM, Billing and Voice Platforms at VIVO Communications. From 2011 to 2015, Gledi worked at Primo Communications (now VIVO) as a Billing & Voice Officer and Technical Support Representative, managing Highdeal Converged Billing System, configuring new packages, bundles and services, performing general maintenance and troubleshooting, and providing training and support for sales and customer care units regarding CRM System.

Gledi M. received a Bachelor's degree in Electronics Engineering from Universiteti Politeknik i Tiranës between 2009 and 2012. Gledi then went on to receive a Master's degree in Information Technology from the University of Tirana between 2013 and 2015. Before that, Gledi M. attended Sami Frasheri from 2005 to 2009. Additionally, they obtained a 3CX Advanced Certified Engineer v15 certification from 3CX in January 2018.