Samuel Mourlon Beernaert

Samuel Mourlon Beernaert is an experienced CX/UX Manager at Partenamut since October 2020, where leadership of cross-functional teams has led to significant enhancements in omnichannel service design strategy and customer experience. Prior to this role, Samuel served as a UX Team Lead and successfully scaled the UX/UI team. Academic contributions include lecturing on User Experience and Digital Accessibility at ICHEC Brussels Management School from January 2019 to December 2022. Previous roles as UX Lead Consultant at Smals involved providing UX consulting for public sector services, while at Proximus, impactful strategies were implemented to enhance customer experience and operational efficiency. Samuel's early career included positions as Senior Website Manager and Market Research Consultant. Educational qualifications include an Executive Master's Degree in Marketing from Solvay Brussels School of Economics and Management and a Master's Degree in Political Science and Public Management from Université libre de Bruxelles.