Rachel Conway

Rachel Conway's work experience includes:

1. Head of Operations at Particle since September 2022 (ongoing)

2. Head of Customer Support at Particle from August 2021 to September 2022

3. Customer Experience Manager at Particle from June 2020 to August 2021. In this role, they acted as the face of the company, built and implemented a successful customer service desk, communicated efficiently with customers through various channels, collaborated with the team to inform product development and marketing, assessed customer feedback, reported on metrics, managed reseller and affiliate relationships, oversaw fraud management, and filed disputes when necessary.

4. Personal Assistant (Voluntary) at Inspired TLV from November 2019 to June 2020.

5. Team Lead and Project Development - Specialist Occupational Therapist at Barnet and Chase Farm NHS Hospitals from February 2017 to November 2018. In this role, they developed and managed a team of therapists and support staff, ensured successful patient outcomes, and managed relationships with external providers.

6. Team Lead and Project Management - Specialist Occupational Therapist at Whittington Hospital from January 2015 to February 2017. In this role, they worked with external and partner organizations, managed a team responsible for redeveloping a ward, recruited staff, sourced external providers, conducted analysis and evaluation of projects, updated policies and procedures, and produced NHS literature.

NOTE: The role descriptions provided are directly quoted from the structured information, so they are written in the first-person.

Rachel Conway earned a Bachelor of Science degree in Occupational Therapy/Therapist from the University of Cumbria, where they studied from 2009 to 2012. Prior to that, they completed a Bachelor's degree in Public Policy, Government and Management at the University of Birmingham from 2001 to 2004.