Rubén Sousa Muñoz

Ru B. is a CRM Business Analyst at Otis Elevator Co. since November 2019, serving as the primary liaison among business stakeholders and technical teams throughout the project lifecycle. Previous experience includes an internship at Valyant AI, where Ru B. tested system functionalities and created data visualizations to improve model performance, and an ecommerce Business Analyst role at PetsGlory, focused on data metrics and marketing strategies. Additionally, Ru B. volunteered as the External Communications Manager for Project Management Without Borders, overseeing marketing initiatives and social media management. Earlier experience as a Business Analyst at Pactic Media Concepts involved gathering business requirements and executing data analyses that significantly increased qualified leads and sales. Ru B. holds a Master's degree in Management Information Systems from the University of Colorado Denver.