Hillary Scalmanini

Hillary Scalmanini is currently the Customer Support Manager at Parting Pro. Prior to this, they worked as a Remote Student Success Representative at Instant Teams from August 2020 to April 2021.

At Yellowbrick, Hillary's main priority was to deliver an outstanding student/customer experience. This involved processing an average of 100-120 email tickets and communications each day, communicating with accepted and prospective students, and problem-solving any issues that may have arisen before, during, or after the enrollment process. Hillary was also responsible for providing expert knowledge on all course offerings and content, university and brand partnerships, scholarships, and financial assistance.

Hillary's excellent customer service skills and dedication to helping others led their to their current role as Customer Support Manager at Parting Pro. In this position, Hillary is responsible for leading and managing a team of customer support representatives, ensuring that all customers receive the highest level of service possible. Hillary is passionate about their work and takes great pride in ensuring that all customers are satisfied with their experience.

Hillary Scalmanini has a Master of Arts in Arts Administration from the Savannah College of Art and Design. Hillary also has a B.A. in Art Theirtory from Syracuse University. In addition, Hillary has various certifications from lynda.com in customer service fundamentals, public relations fundamentals, writing press releases, branding fundamentals, email marketing basics, internet marketing basics, introduction to content marketing, online marketing fundamentals, the science of sales, viral marketing: crafting shareable content, marketing fundamentals, QuickBooks Pro 2014 essential training, and writing marketing copy.

Hillary Scalmanini reports to Tyler Yamasaki, CEO. Hillary Scalmanini works with Josh Darnell - Head of Marketing, Meghan McClelland - Client Onboarding Manager, and Alyse Daunis - Interim Chief Product Officer.