Matthew Hooker

Matthew Hooker began their work experience at Support.com in December 2013 as a Remote Services Technician. In 2014, they transitioned to PartsTrader LLC, where they held various roles, starting as a Customer Care Representative II in September 2014. Matthew then advanced to a Customer Care Representative III in January 2016 before becoming a Training Specialist in June 2016. Matthew was promoted to a Training Specialist II in September 2018 and later became a Call Center Supervisor in October 2019. In February 2022, they transitioned to an Associate Client Success Manager role and eventually became a Client Success Manager in March 2023. Their current role and end date at PartsTrader LLC are not specified.

Matthew Hooker obtained their high school diploma in General Studies from St Laurence High School, where they attended from 2001 to 2005. Following that, they pursued an Associate's Degree in Computer/LAN Technician from Moraine Valley Community College, graduating in 2008. In addition to their formal education, they obtained a Camtasia 2019 Certification from TechSmith Corporation in May 2019.