Laura Daerda is an accomplished professional with extensive experience in customer service and management within various organizations, particularly at Pasco County Government, where Laura currently serves as Assistant Customer Service Director. In this role, Laura emphasizes innovative strategies and continuous process improvement while assisting with coordination of RFPs, contracts, succession planning, and data analysis. Prior experience includes roles as Customer Service Manager and Manager - Student Services, showcasing expertise in managing teams, developing policies, and ensuring high service levels. Laura holds a Bachelor's Degree in Accounting from Florida Institute of Technology and is currently pursuing an MBA in Human Resources Management at New England College.
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