Mariam Sosebashvili

Mariam Sosebashvili has over 15 years of experience in customer experience management and service roles within the banking sector. Currently serving as a Senior Customer Experience Management Specialist at PASHA Bank since June 2019, Mariam excels in customer journey mapping, complaints management, business process improvement, reporting, analysis, and project management. Prior to this role, Mariam held positions at ReBank, FINCA Bank Georgia, TBC Bank, and ProCredit Bank Georgia, consistently focusing on customer service management, sales management, and operational improvement. Mariam holds a Master's degree in Business Administration and Management from the Agricultural University of Georgia and a Bachelor's degree in General Medicine from the Medical Academy of Georgia.