Leila Jafarli

Leila Jafarli began their work experience in 2009 at Azercell Telecom LLC, where they worked in the Customer Relationship and Strategic Agencies Department. In 2014, they transitioned to become a Corporate Trainer at the Training Center and Information Management Center/ Azercell Academy. In 2016, Leila joined PASHA Insurance OJSC as the Head of Customer Satisfaction Service and Quality Manager. In December 2020, they were promoted to the position of Head of Talent Management and Development at the same company.

Leila Jafarli earned a Bachelor's degree in International Relations and Affairs from the Azerbaijan State University of Languages, where they studied from 2005 to 2009. Additionally, they have obtained several certifications throughout their career. In 2016, they became a QMS Lead Auditor in ISO 9001:2015 from the Bureau Veritas Group. In 2018, they completed Improvement of Professional Skills, Quality Director from the Russian School of Management. In 2020, they received the Certified Strategic Manager (CSM) certification from IQN and completed the Customer, People and Operations Analytics program from Wharton Online. In 2021, Leila obtained the Integrated Talent Management Certification from the Association for Talent Development (ATD), the Certified PPA Practitioner certification from Thomas International, and the Advanced Professional Certificate in Managing and Coordinating HR from the Metropolitan School of Business & Management (UK). Most recently, in 2022, they became a Certified Digital HR specialist from AIHR | Academy to Innovate HR and an ICAgile Certified Professional (İCP-AHR) from Netmind US.