Don has more than 25 years of experience in the Healthcare IT / Medical Software industry with roles ranging from account management to organizational leadership. He has worked directly with Electronic Health Records and Practice Management systems, Revenue Cycle Management solutions and Clinical Data Repositories. Don has extensive operational experience in the areas of product implementation & training, customer support, call centers, technical services, software deployment and process improvement.

Don has held prior positions as Director EHR Support Service at Misys Healthcare Systems (Allscripts), Director of Customer Service Operations for eCast Corporation, and Program Manager/Principal Consultant for The Carolinas Center for Medical Excellence. Don is a certified Project Management Professional (PMP), and has earned a Bachelor’s degree from Purdue University.

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