Mari Stoner

Mari Stoner, PMP, is a seasoned professional with extensive experience in customer experience management at Patagonia, where current responsibilities as Senior Manager of CX North America Operations include overseeing customer support, driving innovation, and optimizing processes across a team of over 150 employees. Previous roles at Patagonia include CX Operations Manager and Customer Experience Supervisor, where key achievements included spearheading the overhaul of the voice of the customer program and significantly increasing revenue through effective employee training and community engagement. Stoner's educational background includes a Master’s degree in Opera Performance and a Bachelor’s degree in Music and French from The University of Texas at Austin and Oregon State University, respectively.