Patelco
Eugenia Russell is an experienced executive in customer experience and operations management, currently serving as Vice President of the Member Contact Center at Patelco Credit Union since November 2022. Prior to this role, Eugenia held positions at RH, culminating as Senior Director of Customer Experience, where leadership encompassed operations for a multi-channel contact center, emphasizing workforce optimization and client experience. Earlier in their career at Wells Fargo, Eugenia managed Fraud and Claims Operations, overseeing extensive multi-channel contact centers and fostering talent development within teams. Eugenia holds a Bachelor of Arts in History from California State University - East Bay.
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Patelco
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Patelco was originally started to serve the financial interests of the employees of a specific organization, in their case the Pacific