Akansha Sharma is an experienced professional in customer success management, currently serving as a Manager in Customer Success at PathFactory since July 2025. Akansha leads a team focused on improving post-onboarding experiences for Commercial clients, driving product adoption through effective engagement strategies. Previous roles include Senior Lead and Team Lead in Customer Success at BrowserStack, along with positions as a Customer Success Manager at PathFactory and Enterprise Customer Success Manager for Europe at Chargebee. Akansha started the career as a Senior Business Analyst at StoreHippo, managing customer relationships and project commitments. Akansha holds a Bachelor of Technology degree in Civil Engineering from Visvesvaraya Technological University.
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