Katy Farrell is a seasoned professional with extensive experience in product management and customer success. Currently serving as a Product Manager at PathFactory since July 2022, Katy drives the platform's roadmap, focusing on Dynamic Personalization and AI microservices, while also managing adoption metrics and feature requests to promote customer-led growth. Previously, Katy held various roles at PathFactory, including Product Operations Manager and Senior Customer Success Manager, where contributions included managing user data processes and prioritizing customer feedback. Prior experience includes leadership positions in customer success at Surf, along with roles in event planning and fine dining at Estiatorio VOLOS and Sugo Cafe. An accomplished professional martial artist with a background in teaching English and customer service, Katy holds a Bachelor of Arts in Psychology from York University, a Diploma in Professional Addiction Studies from McMaster University Continuing Education, and a Bachelor of Arts in English from Glendon Campus of York University.
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