Steve Mousmanis

Steve Mousmanis is an experienced customer success professional currently serving as Team Lead and Sr. Customer Success Manager at PathFactory since August 2018. In this role, Steve builds and maintains customer loyalty by delivering strategic insights and recommending best practices to enhance product adoption aligned with clients' marketing goals. Steve has a background as a Customer Success Manager at PathFactory, where responsibilities included overseeing the customer lifecycle, resolving technical issues, and ensuring account retention. Prior experience includes roles as Engagement Manager at [24]7.ai, where end-to-end implementations were managed, and Implementation Specialist and Software Support Specialist at CampBrain, providing training and support to clients. Steve also worked as an Educational Assistant at York Region District School Board, fostering student success. Educational qualifications include a Project Management Certificate from Humber College, an Advanced Diploma in Business Administration with a focus on Entrepreneurship and Small Business from Seneca Polytechnic, and a Sport Management Diploma from Durham College.