Chanel D.

Chanel D. has a diverse range of work experience starting in 2013 as a Server at Hard Rock Cafe. Chanel demonstrated genuine hospitality, upsold menu items, and had a thorough knowledge of food and beverages. From 2015 to 2018, they worked as a Customer Service Representative at Top Turf Lawn Care and Pest Management, handling inbound customer service calls, resolving concerns, and escalating complex issues. In 2019, they held the role of Patient Care Coordinator at Family Practice Center, P.C., where they performed office duties, managed patient charts, and assisted with administrative tasks. Chanel then moved on to Piedmont, where they continued their role as a Patient Care Coordinator, handling office duties, coordinating patient paperwork, and assisting with phone calls and faxing. Most recently, since 2021, Chanel has been a Customer Service Representative at Optum, where they handle escalated health insurance calls, resolves complex customer issues, and collaborates with support resources to provide outstanding service. In 2023, they transitioned to PatientNow as a Sales Development Representative.

Chanel D. began their education at Berkmar High School from 2008 to 2012, where they obtained their High School Diploma. In 2022, they attended Emory University and completed a certificate program in Fundamentals of Information Technology & Cybersecurity. Chanel also obtained additional certifications, including a Fundamentals of Cybersecurity Certificate from Emory University, a DFIR (Digital Forensics & Incident Response) Summit Certificate from the SANS Institute, and an Information Technology Fundamentals Certificate from Emory University. Most recently, in 2023, Chanel pursued further education in Technology Sales by completing a certificate program at CourseCareers. Additionally, they achieved a Certified Medical Administrative Assistant (CMAA) certification from the National Healthcareer Association (NHA) in 2020.