Tom Akins

Tom Akins has a diverse work experience in the operations and contact center field. Tom is currently serving as the Director of Operations at PatientNow, where they are responsible for developing and implementing strategies to enhance the performance of the contact center. Prior to this, Tom worked at Sysnet Global Solutions as an Operations Manager. In this role, they led a team of 10 direct reports and over 130 contact center agents, overseeing both inbound and outbound sales and support teams. Tom also managed client relationships related to service level agreements and support expectations. Before joining Sysnet Global Solutions, they worked at Worldpay as an Operations Supervisor, where they managed a team of 25 agents and 3 Team Leads. Tom'sresponsibilities included providing customer support, managing partner relationships, and tracking the growth of the sales teams.

Tom Akins attended Georgia State University. However, no specific details regarding the start year, end year, degree obtained, or field of study were provided.