Joy Pugh

Joy Pugh currently serves as a Client Consultant at Patra Corporation, where responsibilities include training offshore teams on onboarding processes and maintaining standard operating procedures. Previously, Joy held various positions at Brightway Insurance, culminating as Vendor Success Manager, focusing on contractual support and supplier performance analysis. Other roles at Brightway included Assistant Manager Service Center, Book Transfer/Special Projects Supervisor, and Customer Service Team Lead, contributing to significant improvements in service levels and employee retention. Prior experience includes positions at Vistakon, Bank of America, Lexus of Jacksonville, and ADT, showcasing a strong background in customer service, operations, and team management.