James Britton

James Britton is an experienced IT professional currently serving as IT Manager at Pattersons Limited since October 2018, focusing on the implementation of ITIL and Microsoft best practices. Prior experience includes roles as Service Desk Team Leader at TLT LLP, where leadership involved technical guidance for a 12-member team and managing adherence to service performance metrics. At Stone King, James promoted a customer service culture while assisting Service Desk Engineers in their development. Earlier positions included Service Desk Analyst at Helphire Plc, responsible for technical support and collaboration with software development, and Senior IT Engineer at DST Output, where network maintenance and client requirements assessment were key responsibilities. Education was completed at Broadlands Secondary School from 1994 to 1999.