Patrick L.

Patrick L. has held various roles in different companies. From February 2021 to July 2021, they worked as a Customer Success Manager at Pawp, Inc. Patrick then transitioned to the role of Support & Claims Team Lead from July 2021 to May 2022. Currently, they hold the position of Customer Support Team Lead at Pawp, Inc. Prior to their time at Pawp, Patrick L. worked at Allstate Insurance: Jim Kelly as a Licensed Sales Producer from July 2018 to July 2020, and later as an Office Manager/LSP from August 2020 to February 2021.

Patrick L. attended California State University, Northridge from 2009 to 2011. Patrick then enrolled at Grossmont College from 2019 to 2021. In addition to their education, Patrick has obtained certifications in delivering a world-class customer support experience and designing and implementing a conversational framework for support teams from Intercom. Patrick also holds a certification in Service Hub Software from HubSpot Academy and a Zendesk Customer Service Professional Certificate.