Pax8
Jacob Heitzer has over a decade of experience in technical support and customer service roles, currently serving as the Lead Partner Support Specialist at Pax8 since September 2017, a company specializing in cloud distribution for managed service providers. Previously, Jacob held various positions at Pax8, including Technical Support Productivity Team Lead and Tier 2 Support Engineer. Before that, a consultant role at Best Buy involved diagnosing and resolving customer issues with technology while also selling computer components. Additionally, Jacob contributed to the family business, Scientific and Healthcare Equipment Services, from 2008 to 2016, supporting local hospitals and research facilities with equipment maintenance. Jacob holds a Bachelor of Science degree in Management Information Systems from PennWest Edinboro, completed in 2016.
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