Gerald Spate III

Gerald Spate III has experience in various customer success management and consulting roles. Gerald currently works as a Customer Success Manager at Payabli, starting in March 2023. Prior to that, they worked at Connex One as a Client Success Manager from July 2022 to December 2022. In this role, they led process improvements and managed a global book of business.

From June 2020 to October 2022, Gerald worked as a Customer Success Manager at JungleWorks. Gerald achieved significant monthly recurring revenue and maintained a high Net Promoter Score through customer engagement strategies.

Before that, they worked as a Software Consultant at RC Firm from April 2019 to November 2021. Gerald developed consulting strategies for clients and provided competitive analysis on software vendors.

Gerald also has retail experience, having worked at Urban Outfitters as a Keyholder-Brand Lead from November 2016 to December 2020. Gerald achieved multiple promotions and awards for their work and managed a team of employees. Gerald also led a program focused on diversity, equity, and inclusion.

Additionally, Gerald worked as an Athletic Communications Coordinator at Barry University from August 2017 to April 2018. Gerald utilized social media platforms and established relationships with news organizations for communication purposes.

Before that, they worked as a Brand Specialist/Floor Lead at Lush Fresh Handmade Cosmetics North America from August 2016 to June 2017. Gerald excelled in customer service, product knowledge, and coaching techniques to improve customer conversion.

Gerald Spate III began their education at Broward College in 2014, where they obtained an Associate of Arts degree. Gerald then transferred to Barry University in 2017 and is currently pursuing a Bachelor of Applied Science degree.

In terms of additional certifications, Gerald obtained a variety of certifications related to customer success management, such as "Avoiding Common Pitfalls in Customer Success Management," "Customer Retention," "Learning HubSpot CRM," "Value Realization Best Practices for Customer Success Management," and "Onboarding and Adoption Best Practices for Customer Success Management" from LinkedIn in August 2022 and July 2022 respectively. Gerald also obtained the "Salesforce Essential Training" certification from LinkedIn in July 2022.

Furthermore, Gerald obtained the "Google Data Analytics Certificate" from Coursera in June 2022. Gerald acquired certifications such as "Customer Success Management Fundamentals," "Agile Requirements Foundations," "Business Analysis Foundations," and "Scrum: The Basics" from LinkedIn in March 2022 and February 2022 respectively.

Lastly, Gerald obtained the "Lean Six Sigma White Belt Certification" from The Council for Six Sigma Certification (CSSC), although the specific month and year of obtaining this certification are not provided.