Nicole T.

Nicole T. is a highly experienced Client Success Account Manager and Onboarding Manager at PayByPhone, with a strong track record in managing cities and parking operators that contribute to $20M in annual revenue. Nicole has successfully onboarded 35 clients, maintaining an impressive average NPS of 9.5/10, while advocating for client needs in collaboration with the Product/Dev teams. Previous roles include Senior Client Success Coordinator at PayByPhone, Customer Success Specialist at BuiltSpace Technologies Corporation, and tutoring various students privately. Nicole holds a Bachelor of Arts in Asian Area Studies from The University of British Columbia, an Associate Certificate in Technical Writing from the British Columbia Institute of Technology, and is currently pursuing a Certificate in Product Management from York University.