Michael Genzken

Michael Genzken is an experienced operations management professional with a career spanning over a decade at Paychex, serving as Manager of Operations Support since October 2009. In this role, Michael leads initiatives aimed at enhancing client experience, retention, and loss prevention, while also acting as a trusted knowledge partner for client-facing services. Previous roles at Paychex include Supervisor of Emerging Products and ExpenseWire Operations, where leadership was demonstrated in overseeing teams that supported tax payment services and a newly acquired business-to-business product. Earlier experience at Canandaigua National Bank & Trust included roles as Marketing Growth and Retention Manager and Financial Services Professional. Michael Genzken holds a Bachelor's degree in Business Administration and Management from Niagara University.