Nikki Smith

Nikki Smith possesses extensive experience in client support and project management, currently serving as a Major Market Field Manager Support Representative at Paychex since April 2015, where responsibilities include managing client escalations and inquiries while collaborating with various departments for issue resolution. Previously, Nikki held roles such as Time and Attendance Senior Implementation Coordinator, focusing on client conversions, and as National Sales Support, generating leads for outside sales representatives. Prior experience includes serving as an Inside Sales Account Manager at Takeform, where project coordination and client consultation were key duties, along with participation in the Walt Disney World College Program, which enhanced customer service skills. Nikki earned an Associate’s Degree in Business Administration and Management and an Associate of Arts and Sciences in Graphic Design from Monroe Community College.