Dana Niv

Dana Niv has held various roles in the customer success and operations fields since 2009. In 2009, they were a Native Speaking Teacher at HESS International Educational Organization, where they were responsible for lesson planning, time management, and maintaining rapport with students and parents. In 2010, they became an Office Manager/Coordinator at Freebird, where they handled all cash that came into the business, managed and trained staff, and handled logistics. In 2012, they became a Regional Representative at eDiamond Israel, where they aggressively pursued the largest buyers in the market and created high impact pitches to influence client decisions. Dana also held a CSE role at eDiamond. In 2014, they became a Conference Coordinator and PA to the CEO at Israel Diamond Exchange (ISDE), where they planned and coordinated conferences and events and served as an event liaison. In 2015, they became Director of Customer Success at Oktopost, where they led, trained, and guided a strategically important team, acted as an external consultant measuring users’ KPIs against results, and drove and implemented creative solutions. In 2018, they became a Senior Customer Success Manager, Named Accounts, Strategic Customer Success Manager, and Enterprise Customer Success Manager at WalkMe™. Finally, in 2021, they became a Senior Customer Success Manager and Strategic Initiatives at PayEm.

Dana Niv completed their BA (Hons) Management in International Business from Edinburgh Napier University between 2006 and 2010. Dana also completed an Erasmus Exchange Semester in Business Administration and Management, General from TalTech \u2013 Tallinn University of Technology in 2009 and 2010. Her educational background also includes a JFS School. Additionally, Dana obtained a WalkMe DAP Builder certification from WalkMe\u2122 in August 2020.