Melissa Kernick

Melissa Kernick is an experienced Project Manager with a robust background in IT service management and continuous improvement initiatives. Currently at Payment24 since April 2022 and previously working at Cloud Direct and Shell Oil Company, Melissa has developed expertise in managing major incidents, process improvements, and team training. Proven roles in various organizations include responsibilities for escalating incidents, ensuring service reliability, and managing third-party relationships. Melissa also contributed as a Board Member for Waves for Change and held significant positions at companies such as Hewlett-Packard and BBC Worldwide, underscoring a strong foundation in both operational and strategic aspects of IT services. Academic qualifications include a Master of Engineering and Bachelor of Engineering in Materials Engineering from the University of Cape Town.