Vertika Singh

Vertika Singh is an experienced analyst currently employed at Paymentus since February 2021, where responsibilities include the diagnosis, resolution, and monitoring of alarms using tools such as Nagios, Opsgenie, Jira, and Confluence. Prior to this role, Vertika worked as a NOC Analyst focusing on handling live alarms and issue resolution. Experience also includes a position as a Seasonal Sales Associate at American Eagle Outfitters from November 2019 to January 2021, and as a Customer Solutions Architect at USTATION, where the focus was on improving member interaction architecture and CRM processes. Earlier career highlights include roles as a Network Specialist and Network Operations Engineer at BT from January 2016 to August 2019. Vertika holds an MBA in General Management from the University of New Brunswick and a BTech in Information Technology from APJ Abdul Kalam Technological University.