Claire O'Brien has extensive experience in workforce management, primarily at PayPal since January 2015, where responsibilities include optimizing staffing schedules, performing forecasts, maintaining system integrity, and collaborating with various departments to enhance efficiency and productivity. Prior to PayPal, Claire worked as a Workforce Management RTM Analyst at eBay, focusing on real-time traffic monitoring and resource allocation in contact centers. Claire's career began at Boylesports as a Customer Solutions Agent, eventually advancing to Deputy Manager. Claire holds a Bachelor's Degree in Business Management from the Institute of Technology, Carlow.
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