Erin Willnerd is a seasoned leader at PayPal, currently serving as the Global Protections Business Enablement Leader since April 2011, overseeing over 20 projects to enhance operational readiness with a team of five project managers. Prior roles at PayPal include Business Operations Lead for North America Mid-Market, where relationships between business units were developed to improve merchant customer experience, and Global Process Leader for Seller Risk Operational Excellence, focusing on the integration of new policies and procedures across various risk teams. Earlier experience includes managing account portfolios as the Merchant Services Group Leader and serving in various capacities, including Chargeback Specialist, at PayPal and the First National Bank of Omaha. Erin holds a Bachelor of Arts in English Language and Literature from the University of Nebraska at Omaha.
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