Jami Peets is a seasoned user experience researcher with a strong background in developing user research programs and leading innovative projects. Currently serving as a Staff Experience Researcher at PayPal since November 2025, Jami previously held positions including Principal User Experience Researcher at Rev, where foundational user research resulted in significant improvements to flagship products, and User Experience Research Manager at Charles Schwab's Innovation Labs, focusing on building research programs and influencing best practices. Jami’s expertise spans multiple industries and involves collaborating with cross-functional teams to define user needs and enhance product value, highlighted by a robust educational foundation in design research and technology education from the University of Cincinnati and Brigham Young University.
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