Tim Thornton is a seasoned professional with extensive experience in customer service and operations management across various industries, notably in fintech and aviation. Currently serving as Senior Director at PayPal's Global Merchant Services, Tim oversees strategy, operations, and program management, focusing on initiatives like merchant self-service and customer success. Previous roles at Venmo and Braintree involved leading customer support and professional services operations, contributing to enhanced customer experiences. Tim's career also includes significant leadership positions at GrubHub, Virgin America, and Frontier Airlines, where responsibilities ranged from managing contact centers to overseeing airport operations. Tim holds a Bachelor of Science degree in Economics from Illinois State University and currently advises PrintWithMe, a network of wireless printer kiosks in the U.S.
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