Harold De Luna

Harold De Luna has over 13 years of work experience in the financial and retail industries. In 2021, they began working as a Financial Crime Officer for Payright. From 2017 to 2021, they were a Fraud Investigator for ME Bank. From 2008 to 2017, they held the roles of Senior Fraud and Disputes Officer, Fraud and Disputes Officer, and Credit Card Collections Consultant for ME Bank. In these roles, they were responsible for investigating complex and sensitive cases, performing effective interviews with victims and suspects of fraud, processing restitution and recovery payments, creating and building relationships with external merchants, providing high levels of customer service, handling and managing complex fraud cases, initiating and resolving chargeback cases, managing and allocating reports, and more. From 2004 to 2008, they worked as an Assistant/Acting Department Manager for The Good Guys, where they advised customers on the selection, price, delivery, and use of goods, operated cash registers and accepted payment, took special orders for items not in stock, packaged goods for customers, and arranged for the repair of damaged goods.

Harold De Luna attended Swinburne University of Technology from 2001 to 2008, completing a Certificate III in Tourism (Tour Guiding) in 2001, a Computer Fault Finding Repairs (Short Course) in 2002, a Certificate IV in Business (Marketing) and a Certificate III in Business (Sales) in 2004, and a Bachelor's degree in Bachelor of Business (Marketing) in 2008.