Hayden Freitas

Hayden Freitas is a Customer Success Manager II at Payscale, with experience driving engagement and product adoption, managing over 200 accounts generating $4M in revenue, and achieving significant feature adoption increases. Previously, Hayden served as an Account Manager at Litera, maintaining a 100% retention rate and improving customer satisfaction metrics within a short span. Prior roles included Business Development Representative, distinguished as the top performer, and various positions at The Walt Disney Company, where performances enhanced guest experiences. Hayden's early career involved multimedia journalism and academic tutoring. A graduate of Clemson University with a Bachelor of Arts in Communication Studies, Hayden utilizes tools such as Gainsight, Salesforce, and LinkedIn to enhance customer success initiatives.