Michael Maday

Michael Maday is an accomplished executive in customer success and implementation, currently serving as Vice President at Payscale since July 2025. Prior to this role, Michael held the position of Head of Customer Success at Lumos and spent over six years at Gainsight, advancing from Senior Director to Director of Customer Success for Strategic Accounts. Michael’s extensive experience includes managing high-value client portfolios, achieving exceptional retention rates, and leading high-performing teams across various organizations, including CareerBuilder, where Michael played a significant role in enhancing customer experience and operational success. With an MBA in Global Business from the Georgia Institute of Technology and a background in speech communication, Michael has a proven track record of driving customer satisfaction and business growth.