Michael Maday

Michael Maday is an accomplished customer success leader with extensive experience in driving growth and retention across multiple organizations. Currently serving as Vice President of Customer Success & Implementation at Payscale, Michael previously held key roles such as Head of Customer Success at Lumos and Senior Director of Customer Success at Gainsight, where significant achievements included overseeing a team managing 120 high-value accounts and achieving a 90% Gross Retention Rate. Earlier in Michael's career, leading teams at CareerBuilder contributed to successful client outcomes and systems integration for Department of Defense clients. Michael holds an MBA in Global Business from the Georgia Institute of Technology and a Bachelor's Degree in Speech from Georgia State University.