Neha Sarin

Neha Sarin is an accomplished professional in digital experience and social media management, currently serving as the Head of Digital Experience for IndiGo since June 2024 and as the AVP for Social Media and Banking Ombuds Grievance Lead at Paytm Payments Bank since April 2023. Prior to these roles, Neha was the Associate Director and Head of Social Media at MakeMyTrip, where responsibilities included managing customer experience across various social media channels and spearheading root cause analysis for process improvements. Neha's career began at Bharti Airtel, progressing from roles in customer experience at Airtel Payments Bank to a focus on digital customer experience. Neha holds a Master's degree in Business Administration with a specialization in Customer Relationship Management and Retail Management from the Indian Institute of Business Management.