Ankur Agarwal is an experienced professional with a focus on merchant and user experience, currently serving as Assistant Manager at Paytm since April 2023, where strategies and process improvements are formulated to enhance merchant experiences. Prior to this role, Ankur worked at Tech Mahindra as a Team Lead for Customer Experience and Process Improvement Operations from December 2021 to March 2023, overseeing the mapping and analysis of client requirements. Ankur also has significant experience from FIS as a Team Coach from April 2015 to December 2021, managing multi-client operations and ensuring quality assurance for major clients. Ankur holds an MBA in Finance and Financial Management Services from IASE Deemed University and a Bachelor's degree from Bharati Vidyapeeth University College of Engineering, Pune.
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