Mohammed Khazi

Vice President Customer Service at Paytm

Mohammed Khazi has a diverse work experience spanning various industries and roles. Mohammed started their career at ISEVA Systems Pvt Ltd as a Grade E4, where they supervised customer conversion ratio and implemented marketing strategies. Mohammed then moved on to Accenture, where they worked as a Vendor Manager, ensuring timely responses to technical difficulties and organizing team meetings for updates. At Dell International, they served as a Senior Manager and was responsible for maintaining quality criteria, implementing process improvements, and setting targets for their team. Later, at Carphone Warehouse, Mohammed was an India Offshore Partner Account Manager, overseeing vendor sites and implementing development strategies. Their experience at Hinduja Global Solutions Inc. as DGM Operations involved managing service delivery, revenue, and client relationships across multiple regions. Following this, they took an educational break at the Indian School of Business Management before co-founding Happy Tummy. At Flipkart, Mohammed served as the Director of Customer Experience, leading service delivery, operations, and cost optimization efforts. Mohammed then joined Udaan.com as the Head of Operations & Customer Experience before eventually becoming the Vice President of Customer Service at Paytm, where they focus on service excellence and regulatory compliance.

Mohammed Khazi has a Master of Business Administration (MBA) degree from the Indian Institute of Management, Kozhikode. Mohammed also has a certification in WAN, LAN, and VPN, though the details of this certification, including where and when they obtained it, are not provided.

Links

Previous companies

Hinduja Global Solutions logo
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Dell Technologies logo
FlipKart logo
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Timeline

  • Vice President Customer Service

    February, 2023 - present