Nischal Chaturvedi

Nischal Chaturvedi is a seasoned operations and claims management professional currently serving in Business Operations-Support at Paytm since September 2025. Prior to this role, Nischal worked at Zopper from June 2022 to March 2025, where responsibilities included leading end-to-end claims operations and implementing workflow improvements that reduced turnaround time by 15%. Previously, Nischal held the position of Client Relationship Manager at Fireball Securitas & Consultants Pvt. Ltd. from February 2022 to June 2022, overseeing a team of key account managers and engaging in strategic client meetings to foster new business opportunities. Nischal's career began at Croma, where, as a Senior Customer Service Executive from June 2014 to July 2017, significant accomplishments included managing warranty claims with a service satisfaction rate exceeding 95% and receiving the "Pillar of the Store" award four times for exceptional service. Nischal holds a Bachelor of Science degree from Himalayan University, Arunachal Pradesh, obtained in August 2017.