Diego Alves is currently the Head of Customer Experience Operations at Paytrack, specializing in customer growth and revenue operations. Previously, Diego held leadership roles in various companies such as YOU.BPOTECH and Penso Tecnologia, where they focused on enhancing customer experience and success through data-driven strategies and automation. Diego's expertise spans managing cross-functional teams, implementing effective customer success frameworks, and leveraging technology to optimize operational efficiency. They earned a degree in Computer Networks Technology from Universidade Metodista de Piracicaba.
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