Sherilynn Alde Divina

Sherilynn Alde Divina has over 20 years of experience in customer service and IT support. Currently serving as an IT Helpdesk professional at PCCW Global since October 2016, Sherilynn effectively addresses technical inquiries and issues. Prior to this role, Sherilynn worked as a Customer Service Associate at Techtrends Corporation, where responsibilities included managing customer inquiries, complaints, and billing questions. Earlier career experiences include serving as a Receptionist/Customer Service Representative at Eastman Kodak Company, focusing on order processing and customer account maintenance, and as a Front Desk Clerk at Millennium Plaza Hotel, delivering exceptional service to hotel guests. Sherilynn holds a Bachelor’s Degree in Business/Commerce from the University of Santo Tomas, completed in 1997.