Raquel dos Santos Melo is an experienced administrative assistant currently working at Linx, where responsibilities include rapid responses to client and partner inquiries and the development of internal communication materials. Prior roles include community mediator at EmpowerHER Brasil, where facilitation of communication and conflict resolution were key, and English teacher at ENGLISH VIP ENSINO DE IDIOMA, focusing on lesson planning tailored to student needs. Raquel has also served as a project assistant at Pessoalize, overseeing project timelines and activities, and has extensive early career experience with internships at the Prefeitura Municipal de Florianópolis and interviews at the Prefeitura Municipal de Palhoça. Educational qualifications include a Bachelor's degree in Human Sciences and Social Work from Universidade Federal de Santa Catarina and an exchange program at University of Hradec Králové.